How can we help you?

Can I keep my number when I join VOXI?

You'll get a new number when you join VOXI - but if you want to keep your current number, you can have it transferred over easily.

To do this, sign into your VOXI account and go to the 'transfer number' section. You'll be asked to enter your PAC code and choose a transfer date.

On the day your number is due to move, put your VOXI SIM in an unlocked handset and turn it on. Your transfer will happen automatically between 11am and 5pm on your chosen day. If it hasn’t happened by midnight, restart your device (with the SIM inserted). If you’re still experiencing issues, please contact us.  

In the meantime, you can you should still be able to receive calls on your old number until we’ve completed your move.

How do I get my PAC code?

How long will it take to bring my number over to VOXI?