How can we help you?

If you're an existing VOXI customer looking to take your number to another network, you can get your PAC code by texting PAC to 65075. You’ll receive your code via text within 1 minute. You can also get your PAC code from your online account. Just sign in and go to ‘Leave VOXI’ or call our dedicated PAC line on 0808 004 5205.

Once you ask us to send you your PAC code, we’ll do it straight away. Please note that you might reach your plan renewal date before completing the port out to your new network. If you’re not ported out by the time you reach your plan renewal date, you’ll be charged for the next 30 days of your plan.

I have left VOXI but forgot to get a PAC.

If you had:

  1. One number on your account, chat to us to get your PAC
  2. Multiple numbers on your account, give us a call on 0808 005 7397 to get your PAC

If it’s been over 30 days since you left, unfortunately we can’t give you a PAC to keep your number.   

Remember: Once you’ve given your PAC to your new network provider, it can take until 11:59pm the same day to transfer over. You may also experience a loss of service on that day.

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How do I leave VOXI?

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