- Turning your phone off and on again
- Testing out different phone numbers – in case you're trying to call or text an invalid number
If neither of those work, here are some of the most common issues:
Check your plan or payment details
If you can't make calls or send texts, but can receive them, it could be that you don't have an active VOXI plan.
Just sign into VOXI and go to 'My plan' to check that your plan is active.
Check you've got signal
Make sure you don't have airplane or flight mode switched on – check your device settings. There could be coverage issues due to a network fault in your area. Check the Network Coverage in your area. If there are currently any faults or ongoing maintenance in your area, you might be able to use WiFi Calling.
Turn off roaming bars
If you're abroad, you could have an active roaming bar on your account. If you have access to WiFi, sign in to VOXI to check and remove bars.
Unlock your phone
If you bought it from another provider, you might need to get your phone unlocked.
Uninstall calling and text apps
If you've installed a third-party calling or text app like TrueCaller or Textra SMS, try disabling or uninstalling it.
If you've tried all of the above and are still having issues, chat to us using the button below.
