How can we help you?

You’ll need to have a few things in place for Visual Voicemail to work:

  • You’ll need iPhone 5s or a more recent model
  • You’ll need to be running iOS 12.0 or a more recent version
  • Your mobile data needs to be turned on

If you have all these things in place then Visual Voicemail will be activated when you turn your phone on for the first time. 

If you’ve completed all of the steps above and Visual Voicemail doesn’t work, please text STATE to 100121 to turn it on. You’ll then need to restart your device.

What If Visual Voicemail still isn’t working for me?

  • Please ensure your APN settings are updated to wap.vodafone.co.uk 
  • Try turning airplane mode on, wait a moment, then turn it back on again
  • Try restarting the device
  • Try removing Visual Voicemail and then adding it back to your account. Call 12152 to remove it. Finish the call, then call 12151 to reinstall it
  • Make sure you have the correct number in the My Number section in Settings under Phone
  • Text STATE to 100121
  • If none of these steps work, please contact us for more help

Can I get Visual Voicemail on my Android phone?

Visual Voicemail is only available on iPhone. 

I’ve updated iOS and have a compatible device but it still doesn’t work?

  • Check that voicemail is turned on by calling 121
  • Try removing Visual Voicemail, and then turning it back on. Call 12152 to remove it. Finish the call and then call 12151 to add it back on
  • Make sure you have network coverage available and your Wi-Fi is turned off
  • Make sure you have the correct number in the My Number section in Settings under Phone 
  • Text STATE to 100121
  • If none of these steps work, please contact us for more help

Do I have to pay to use Visual Voicemail?

No. Visual Voicemail is free to use at home and abroad, and it doesn’t come out of your Plan allowance. You will still need to have mobile data available to use Visual Voicemail.

Can I go back to the old voicemail settings?

Yes, if you’d prefer to go back to your old voicemail service, you can remove Visual Voicemail by dialling 12152. This means you should go back to just receiving text notifications. 

You can then restore Alert & Deliver or Icon Notifications if you dial 121. Press 4 and then 3 on the keyboard. You’ll then hear the options to change your notifications.

What happens when I move from an iPhone to another phone?

If you move from an iPhone to another make of phone, you’ll automatically go back to our standard voicemail service. 

You don’t need to do anything to activate this, but there may be a few minutes’ delay in getting any notifications if a voicemail is left for you as you change devices.

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