How can we help you?

How can I return the phone I’ve bought from VOXI?

Our 30 day returns policy gives you 30 days to change your mind, whatever the reason.

You can return your phone and/or accessories within 30 days from when you receive it. You can contact us  to receive a returns label by email, or a pre-paid returns bag by post which will arrive in 2-5 days. You’ll need to make sure that you return everything you received with your phone, including headphones, charger and cable and any other accessories and that everything is boxed securely and protected, so that it doesn’t get damaged. Please also make sure that you deactivate the Find My iPhone feature if you’ve activated previously.

Once we receive the phone, our engineers will check it for damage and your refund will be processed.

Please note - you can't return your phone at a Vodafone store.

If you have purchased your phone or accessories with PayPal Credit, please contact PayPal Credit Customer Services on 0800 368 7155 for the terms of financing.