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What do I do if my phone or accessory is faulty?

If a fault occurs in the first 30 days after buying your phone, please get in touch as we’ll need to check and test the phone or accessory for you. If this confirms a fault, you can have your device repaired, replaced or simply return it.

After 30 days, we’ll try and repair your device for you. We’ll let you know about any charges beforehand. If it’s covered by the manufacturer’s warranty, you won’t be charged for this.

Please note that damage to equipment isn’t covered by the manufacturer’s warranty. If it’s damaged rather than faulty, we’ll let you know how much the repair will cost.