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If you're travelling abroad in our Europe Zone, you'll need to purchase a European Roaming Pass. However these are only meant for temporary, occasional periods abroad such as holidays and short trips.  

Unlike other networks, up until now we’ve only monitored usage abroad and not applied extra charges to customers who use their phone abroad for long periods of time (or even permanently). However, with more people using their phone abroad for long periods of time, we now need to apply extra charges if we see that you’re using your phone abroad for a longer period of time than we would consider as fair. 

If you use your phone abroad in our Europe Zone (Zones A or B) for 62 or more days in a four-month period, and your usage in those destinations is more than your usage in the UK we’ll send you a warning email or text to let you know when this happens.

If after 14 days of us sending you a warning message your roaming usage continues, you may be charged the following extra charges to use your phone in our Europe Zone:

  • Calls: 3p a minute 
  • Texts: 1p each 
  • Data: £3.13 for each 1GB 

You will need to top up your account if you wish to continue using your phone abroad. Rest assured, you’ll still be able to receive calls and texts while abroad in your inclusive roaming destinations at no extra cost. 

Please note that Data Extras and European Roaming Passes will not work if you exceed the Acceptable Use Policy. Your allowance of general purpose data will be capped at 20GB, or your 30 day plan’s allowance, whichever is less, when you roam in our Europe Zone.  

If you are not happy with these new changes, you can pause your plan or cancel at any time through your VOXI account online.

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