How can we help you?

Our Passes let you make the most of your favourite apps and websites on the go – at home in the UK and within our Europe Zone destinations.  But there are a few things you’ll still need your general data for:

  • You can’t use your Endless Social Media for streaming Twitter Live,  Facebook Gameroom, to access Viber Public Accounts and to make or receive voice or video calls on Facebook Messenger and WhatsApp.
  • You can’t use the Music Pass for Spotify podcast streaming and Deezer radio and podcast streaming.
  • You can’t use Passes to view content, including videos, from links that take you to another app or website that isn’t included within the Pass you’re using. So, if you click on a link that takes you out of an app that’s included in your purchased Pass, data used within that second app or external content would come out of your general data allowance (unless that second app or site is included in another Pass you have purchased). For example, if you’ve got the Social Pass and are scrolling through Facebook and click onto a link to a trailer that takes you out of Facebook and into Netflix, then the Netflix data will be taken from your general data allowance, if you don’t have a Video Pass as well.
  • Please note: some apps display additional content such as adverts that play between songs on Spotify (picture, audio and video) or before YouTube videos – these adverts will come out of your monthly data allowance. Extensions or third party content such as location sharing/tracking, downloading and sending GIFs, sharing shopping links, the sticker market, external videos or maps and any app analytics may also come out of your general data allowance.
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