How can we help you?

You may have previously received a text message from VOXI explaining that the network was undergoing some maintenance. To ensure that you weren't detrimentally affected by this, all VOXI customers received unlimited data as a temporary measure. This maintenance work has now been completed and you will no longer have a temporary unlimited data allowance unless you're on a VOXI Endless Data plan.

Your plan will return to normal on 11/06/2020 and your unlimited standard calls, unlimited standard texts and unlimited picture messages will be unaffected by this change. To check your inclusions, please visit voxi.co.uk/account

 

What does this mean for Endless Social Media?

Endless Social Media won't change, meaning that data used on Facebook, WhatsApp, Snapchat, Twitter, Instagram, Messenger and Pinterest will be free and won't come out of your overall data allowance. For more details on Endless Social Media, including some specific exclusions, please visit the dedicated Help article

You will have received a separate notification on 03/04/2020 that Viber has been removed from Endless Social Media. For more information, please see the FAQs that can be found here

 

Where can I find out more about Endless Social Media?

You can find out more about Endless Social Media here.  

 

What will happen to my data allowance?

From 11/06/2020, your data allowance will begin decreasing as you use your general purpose data. This means that if you’ve already used some data this month, you won’t suddenly find yourself with little or no data left for the rest of the month.

 

Will what I see in My Account change?

You may have found that the status bar in My Account, showing how much of your overall data allowance has been used, hasn't changed even when you have been using data. From 11/06/2020, this will now start reducing to reflect your data usage. 

 

When will this take effect?

On 11/06/2020 your plan will go back to normal. This change will happen automatically so you don't need to do anything.

 

Is there a way I can get unlimited data?

There are several options. Please visit voxi.co.uk/account to find out more.

 

 

 

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